Due to the nature of the items we sell, we DO NOT offer exchanges or refunds on any PLUM POSH LUXE hair.  Please be sure to choose the correct lengths and textures before checking out with your order.  If you have any concerns or questions, please contact 1^st before you place your order.  (PLUM POSH LUXE IS NOT UNREASONABLE)  (There may be a situation where the damage to the items was no fault of our customers and perhaps an oversight by PLUM POSH LUXE.  We will take this situation seriously and handle it by a case by case scenario and properly handle it immediately and appropriately. You must provide us proof of damaged goods.).